Contact US & FAQ's

Contact US

www.trade-mart.co.uk has created a leading online store for our customers , this in turn brings you confidence and convenience of visiting our store for shopping 24 hours a day, 7 days a week. Whilst we realise other customers may prefer a more traditional service, we have recently expanded our call centre, call us on 01382 738471. If you prefer Fax , on 01382 690407. Should you require by post please send to www.trade-mart.co.uk, unit16b castlecroft business ctre, Dundee dd4 8xd.

If you have any questions regarding your order or any general enquiries then please contact us on the following:

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Telephone

+44 (0)1382 738471

Call centre is open: Monday to Friday 9am - 5pm

Calls are charged at local rate and may be monitored and recorded for staff training purposes.

Fax Number

+44 (0)1382 690407

FAQ

If you have any questions about www.trade-mart.co.uk, you may be able to find an answer to your query below.

Orders and Delivery

• When will I receive my order from trade-mart.co.uk?

• Can I specify when I receive my order from trade-mart.co.uk?

• Will I receive an order confirmation from trade-mart.co.uk?

• Can I add additional products to my existing order?

• Can I return a product, exchange it or get a refund?

• Are receipts sent with deliveries?

• I live overseas, can i order from www.trade-mart.co.uk?

. Can you offer me technical advice regarding my order?

When will I receive my order from www.trade-mart.co.uk?

www.trade-mart.co.uk offer a next day service to all Uk Mainland. Highlands & Islands and continental Europe take 3 – 4 days.

Can I specify when I receive my order from www.trade-mart.co.uk?

Sure, simply tell us when you’d like delivery and we will endeavour to meet your requirements

Will I receive an order confirmation from www.trade-mart.co.uk

You will receive an email from our contact centre confirming your order. We advise you to print out this page for future reference. Please check your order thoroughly.

Can I add additional products to my existing order?

Yes, our check out process encourages you to shop for additional items, if you have any items to add or a specific “special” product enquiry simple email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on 01382 738471

Can I return a product, exchange it or get a refund?

Of course, we think you will be happy with any www.trade-mart.co.uk product however you can see our returns policy terms and conditions ( including returns & refunds ) on the site

Are receipts sent with deliveries?

Each delivery has a carrier label stating your unique order reference.

I live overseas, can i order from www.trade-mart.co.uk?

Sure, please contact us for the freight quotation , we have excellent rates throughout Europe.

Can you offer me technical advice regarding my order?

Yes our telephone staff are fully trained in all technicalities relating to the products on sale on www.trade-mart.co.uk